How should citations be used when answering inquiries?

• A. Cite internal memos only.
• B. Use informal blogs for background.
• C. Use official sources, provide precise references (policy numbers or link), and avoid unsupported claims.
• D. Do not cite sources to avoid overloading the user.

Answer: (C)

When answering inquiries, base statements on official sources and attach precise references so the information can be verified. This approach is best because it ensures accuracy, transparency, and accountability. Using official sources—such as policy documents, government or organizational publications—gives you authoritative footing, while providing exact references (policy numbers or direct links) lets the reader locate the original material and assess the basis for any claim. It also helps prevent the spread of rumors or unsupported statements.

Why this matters: relying on non-authoritative sources like informal blogs can mislead, and citing only internal memos may ignore current, publicly recognized policies. Conversely, not citing sources at all deprives the reader of a means to verify information or understand context.