When is it appropriate to use template responses?

• A. For routine or frequently asked questions; customize as needed to fit the user and context.
• B. Never use templates.
• C. Use templates for all responses without customization.
• D. Only in complex inquiries.

Answer: (A)

Templates are most appropriate for routine or frequently asked questions. They let you respond quickly and keep information consistent, while you customize parts to fit the user and context—personalizing the greeting, adding relevant details, and adjusting steps as needed. Do not overapply them: for truly unique or sensitive issues, or highly nuanced requests, you’ll want to craft a tailored response. And templates aren’t only for complex inquiries; they’re especially useful for simple, repetitive tasks like password resets or order status updates.